9/13/2023 0 Comments Old havana cafeTwo Habaneros enjoying a smoke near Plaza de la Catedral, Old Havana. Go elsewhere, people, until they start treating customers better.The People of Havana The People of HavanaĪ maitre d' passes time in front of his restaurant on Calle Obispo, Old Havana. That experience took away any of the enjoyment from the show. Really? We then said we never got our drinks and instead of apologizing or even offering us the drinks even though the show was over, she made an angry face and showed she was annoyed and just waived up her hand in a brush-off way, essentially telling us without words to just go ahead and get lost. Not only did we not get our mojito drinks, but when the show was over and we were getting up to leave, a female staff member stopped us as we were getting up and told us how much we owed for the coffees. So we figured that maybe there had been a misunderstanding and maybe we were supposed to actually order the mojitos and when we ordered coffees first, maybe they replaced our mojitos with this. The coffees were the last we saw of the wait staff. When we were first seated was the only time we were ever paid any attention by wait staff and at the time, as I wanted a jolt of java, we ordered a couple of cafe con leches. The show was $20 CUC and the ticket was supposed to include a mojito. The show was great, with a good band, a great singer, and great dancing. Until then I send you our warmest regards, We hope you will give us the opportunity to have you back at the Habana Café of the Meliá Cohiba to be able to show you that we are a team focused on providing the best service to our clients. We sincerely apologize for the inconvenience we may have caused and for the delay in giving you an answer. But, allow me to comment you that it would have been appropriate if you at that same moment to call the captain of the saloon and tell him what was happening with his request, surely he would have immediately solved this eventuality. Rest assured that we will analyze what could have happened with your drink order and we will take the necessary measures so that this type of incident does not happen again in our establishment. We are glad to know that you enjoyed the show that we offered that night, the atmosphere of our salon and the gastronomy that we offer our clients. Thank you very much for choosing our Party Room for the New Year's Eve and for sharing your experience with the users of the Tripadvisor community.
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